Onboarding Instructions

Please note, that these instructions are only to be used if you have received an official email from SnoutTag or Created a new account at app.snoutpet.co.uk from a recent SnoutTag purchase.

You will need the SnoutTag app for setup. Please have it ready, if you need to download it click here.

SnoutTag Account Setup 

Please create an account if you have made a recent purchase and have not already done so. If you have and existing account log into app.snoutpet.co.uk after resetting your password with "reset password". Once logged in, navigate to either the License tab, if you have a lifetime license or Subscriptions if you are a yearly or monthly subscriber, and visually verify your 8-digit ESN/SN is correct and populated. If you do not see your 8-digit ESN/SN is populated, or if additional ESN/SNs are not populated, please contact us via support at the address below.

Onboarding Instructions 

Please Note that onboarding your tag it is necessary to connect it to the cloud but it will remove ALL data and you will need to set up as a new. This step is permanent and other data will be lost.

1. Open the tag from the shipping package,

2. Scan the QR code on the tag to ensure there is no data added, 

If there is already a pets profile, please contact us.

3. Locate the welcome card inside the packaging,

4. The card contains your pairing PIN,

5. Open the SnoutTag app and press the start pairing button (+),

6. Enter the pairing PIN and fill in all asked details,

7. Wait 24-48Hrs for activation,

Your tag is now connected, enjoy your new smart companion.

If you require additional assistance at any point of the process, please email us at support@snoutpet.co.uk for any troubleshooting.
(Please allow 24-48 hrs for web and app services to activate)

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Last updated on Oct 19, 2025